I love the above quote from Dr. Lauren Appio. I think it’s important for all of us to accept that for as long as we are alive, even when we don’t mean to, we are going to say things that hurt people. It’s not a matter of “if,” but “when.”
So, whether you’ve said something less-than-kind to a loved one or you’ve used the wrong pronoun for an acquaintance, here are some guidelines for how to respond.
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